All Version 2s are out of warranty, but Geochron will continue to remedy inoperable software problems with our in-house service at no charge. Returned Version 2s will be returned with a fully updated Version 2 program.
- For this free service, shipping to Geochron is your responsibility.
- Geochron offers free return shipping to any location in the US or UK using standard post, and discounted shipping to any user outside the US or UK.
- Only send the Version 2 computer. No remotes, dongles, retail containers, or power supplies.
- Please include a note with a brief description of the issue, as well as your name and address.
- Turnaround time is up to two weeks after we receive your Version 2.
- Geochron may elect to return a refurbished unit to you instead of your original unit, but either way ALL user settings will be lost.
Many issues can be resolved by email or over the phone! Before sending in your device, please contact us at 800-342-1661 or email us at [email protected]. Technical support is available more quickly over email.
To return a Version 2 for repair, our service centers are in Portland, Oregon (https://www.geochron.com/about/contact/), and London, UK (https://geochron.co.uk/about/contact/). Please email us ([email protected]) prior to sending so we know it’s coming.