Digital 4k Atlas Support

Common Troubleshooting

Walkthrough of the System Tab

Basic Navigation

First Steps

How to Add Premium Layers

Features you may have overlooked

Update me!

If you can see your Geochron Digital and you are connected to the internet, then most issues are resolved by updating the program.  It takes about three minutes, or 30 minutes for a big update.

See our changelog for a list of issues resolved by recent updates.

 
Are there new layers coming? I have a suggestion.

We always love to hear how you’d like to see the Geochron Digital improved! Feature requests are one of the main ways that we determine the direction of the Geochron Digital’s development, so we really appreciate any recommendations you might have. Feel free to send any and all recommendations to [email protected], and we’ll give it a look!

We also have an API in the works that will let you create your own layers and display them on your Geochron, and potentially share with others as well! If you’d like to get involved with that, shoot us an email at [email protected].

My remote isn’t working, or is inconsistent.

As the main interface with the Geochron, we definitely want the remote to be working properly! Here are some common failure points, from most to least common.

  1. Look for the red light. (video)
    1. Press any button on the remote, and you should see a red light on the tip of the remote.
    2. If no, check the battery polarity. It may be installed wrong, or some remotes were shipped that had incorrect polarity indicators in the battery case.
    3. If no, try fresh batteries.
    4. If no, this may be a remote we need to replace. Reply back to let us know, and we’ll resolve it.
  2. Look for a cursor on the screen. (video)
    1. By pressing the up and down buttons, are you seeing a small cursor on the map display? You are in CURSOR MODE as shown here, and some features just won’t work.  Plus, it’s slow compared to the up-down-left-right directional buttons you should be using.
    2. Fix this by pressing the CURSOR button at the top right corner of the remote, or pop one of the batteries in and out to reset the remote to its default mode: directional buttons.
  3. Don’t forget the dongle. (video)
    1. If the remote is not communicating at all with the Geochron, the dongle may not be working.
    2. Insert the dongle in the USB port, if you have not already.
    3. Reseat the dongle.
    4. To make sure the dongle is working properly, you can re-pair the remote to it with instructions here.
  4. My remote won’t turn the Geochron on.
    1. You turned off the Geochron, and the POWER button does nothing? That’s because the Geochron is truly OFF – so it’s not listening for any remote commands.
    2. Instead, use SLEEP MODE. Pressing the Power button brings up the Power menu.  At the top, is SLEEP MODE.  This puts the Geochron into a low-power state, but it will keep it listening for a power-on command from the remote, like your DVD player. 
My remote was lost or destroyed.

You can purchase replacement remotes here.

How do updates work?

To update to the newest version of the Geochron software, you first need to be connected to the Internet via Ethernet or Wi-Fi. If you’re connected, navigate to the System tab of the menu and press the Download System Updates button. This will download, apply, and then install the update, restarting as needed automatically. Please don’t remove power during this time!

After the Geochron has restarted, you’ll be on the newest version!

My Geochron Atlas isn’t turning on or isn’t displaying

First, check that the Geochron Atlas’ power LED is blue. If the LED is red, press the power button on the Geochron Atlas. If the LED is off entirely, check if the power cable is plugged into the Atlas correctly.

If the LED is blue but nothing is displaying on your TV or monitor, make sure that you have selected the same HDMI input on your TV or monitor that the Geochron Atlas is plugged into. If everything seems to be plugged in and selected correctly, try unplugging power from the Geochron Atlas and plugging it back in.

If none of the above works, contact us directly and we’ll help troubleshoot!

I have a 4k TV, but it looks blurry.

There are two answers for this one.

Answer 1: Make sure you turn on your TV before the Geochron Digital.  Otherwise, the Geochron Digital will display in 1080 HD by default, and it won’t look as good on your 4k TV.

Answer 2: If you are a Geochron mechanical owner, you may notice that the smallest fonts are clearer on your mechanical clock.  That’s because printed maps have greater resolution than any screen would.  A rough comparison: 50″ UHD TV has 5,500 pixels(dots) per square inch v. offset print mapset has 90,000 dots per square inch.  The human eye can see up to 28,000 dots per square inch.  

Does 4k TV size matter?

If displayed in an office setting where viewers might stand only a few feet from the screen, the smaller screen will have better resolution. If in a public space where viewers might stand 10′ or more from the screen, a larger screen will work better. 

We’ve seen the Geochron Digital on 4k screens of many sizes, and they all have the same number of pixels: 3840 x 2160.  A larger 4k TV will increase the SIZE of the pixels, but not the NUMBER of pixels.  If this were a stained glass window, a larger window would not have any more pieces of glass, just bigger ones. As a general rule, the smaller the 4k screen the more CRISP the 4k display will appear.  The larger screen will be more legible at a distance.

None of these helped me, or I have a different problem than is listed here.

We’re happy to help! Email us at [email protected], or give us a call at (800) 342-1661. For our hours and other information, check out this link: Contact Us.