Geochron Digital 4k Support

Notice about a DST software update 03/13/2018

Set up

Watch us install and set up a Geochron Digital 4k on this video.  It addresses questions like: What’s in the box?; How does this interact with the TV? Setting up Time Zone, and Wifi connectivity.



Explanation of features: 

Each Tab in the Geochron Digital 4k has a video that explains the features on that tab in detail.  These videos are embedded in the computer, and at the bottom of each tab.  Access the tabs by pressing the menu button (4 horizontal lines, lower left on the remote).

Also check out this video of our four favorite features.


Frequently Asked Questions: 

The Geochron Digital was built to be streamlined and beautiful, and most of these questions deal with issues that are typical with any computer system.   As any I.T. pro will tell you: When in doubt, reboot.

Question: Does TV resolution 4k v. 1080 matter?

Answer: Yes.  The Geochron Digital will automatically calibrate to any screen resolution, but it’s built for 4k.   There is a map option for 1080 resolution with larger fonts, but omits most cities and states.  A 1080 screen is not detailed enough to show the information rich maps that we use at Geochron, but a 4k is.  If a 4k screen was an oil painting, and 1080 screen would be a water color.  A Geochron Digital digital displaying on a 1080 screen will maintian all the functionality of the features within a Geochron Digital, like the International Space Station.

However, many owners are very pleased to displayed this on their low-res TV; but nearly all of them make plans for a 4k TV in the near future!

Question: Does 4k TV size matter?

Answer: If displayed in an office setting where viewers might stand a few feet from the screen, the smaller screen will have better resolution.  If in a public space where viewers might stand 10′ or more from the screen, a larger screen will work better. 

We’ve seen the Geochron Digital on 4k screens of many sizes, and they all have the same number of pixels: 3840 x 2160.  A larger 4k TV will increase the SIZE of the pixels, but not the NUMBER of pixels.  If this were a stained glass window, a larger window would not have any more pieces of glass, just bigger ones. As a general rule, the smaller the 4k screen the more CRISP the 4k display will appear.   The larger screen will be more legible at a distance.


Question: I can’t select the Location Pins box to steer the pins to my desired location on the map.

Answer: Press the arrow button on the remote, and try it again.  Or, just remove a battery from the remote and put it back in set it to the default mode: Selection.   The remote has two modes: Cursor, and Selection.  The Cursor mode (showing a cursor on the screen) is only helpful when setting up the wifi within the Android Operating System.  Using the Cursor mode with in the GD menu and map will limit your ability to selection the Location Pins tab.  In Selection mode, the up/down/left/right buttons on the remote will intuitive streamline the menu navigation process.  

You can see this described in more detail in the Setup Tutorial under the Setup tab.

Question: My GD is booting to a Windows interface.  

Answer: The GD will boot to the Android operating system by default, but in the first few seconds of bootup, an owner could possibly select the Windows icon, and boom… you’re in Windows with no Geochron Digital.  At the boot up screen, select the Android icon with the left/right button on the remote.

Question: The blue ON light shines for a few seconds when I plug it in.

Answer: This is normal.  The hardware is energizing, but the computer will not boot until you press the power button.  Please wait until the light goes off before you power on the computer with the power button.

Question: There is a mouse, and a remote.  Which one should I use?

Answer:  The mouse is only necessary when setting up the wifi or selecting the time zone in the Setup Tab.  Beyond that, using the remote will be a much simpler and streamlined experience to operate the GD.

Question: I have a 4k TV, but the GD looks really blurry.  

Answer: Your GD is showing in low-resolution.   Turn on the TV before you turn on the GD.  Otherwise, the GD will send a low-res signal by default.  It can’t figure out what resolution your TV is unless the TV is turned on.

Question: When do I get updates?

Answer: Once your GD is connected to the internet you can download updates on demand (if requested).  We don’t push updates to your GD.  If there is a significant update, we’ll send note to the email on-record that there is some new good stuff ready for your GD!

Press the Menu / About us / Update button to call down an update.  The reason why we don’t push updates to your GD is this: You know when your Apple or Windows computer updates with no warning?   It’s rude, and we don’t like it either.

Question: When I’m accessing the internet through the Ethernet plug, the “Get System Info” button shows “No network connection!”

Answer: Despite the message, your GD is connected to the internet.  You can make sure by selecting “System Update” or watching a live layer update on the screen every 15 seconds, like the International Space Station.  It’s a known issue, and we’re working on it.

Question: I want to to make manual adjustments to the visual ratio or output resolution.

Answer:  There is a hack to access the operating system directly, but from there it’s easy to mess up the GD, cause all kinds of mayhem, and void our warranty.  Please contact us for further information.

Question: The computer won’t boot at all, or this the program is misbehaving… badly.

Answer:  Sometimes computers get angry with their users, and need a fresh start.  Here are three ways to get it to listen:  

  1. Reset the Geochron Digital to it’s factory settings at Menu / Setup / Reset Settings.
  2. Pull the plug, and plug it back in.  Wait for the blue light to go off (a few seconds), then restart the computer with a long press on the on/off button.
  3. There is a soft reset button in the back, accessible with a paper clip.  With the power on, tap the button.  The computer will reboot.